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Terms and Conditions

We are a team of cleaners who make the details and cleanliness of the home our top priority. Our services range from providing our signature cleaning for a few rooms to doing a premier cleaning for an entire house with attention to details every time.

Signature Cleaning vs. Premier Cleaning

 

Our Signature Cleaning includes the following:

 

  • High Dusting ceiling fans, light fixtures, blinds and windows

  • Wiping down surfaces

  • Dry dusting furniture

  • Dusting picture frames, shelves, computers, lamps, sculptures, etc.

  • Washing sinks, tubs, showers, toilets

  • Doing a quick pick-up of items in rooms and making up beds

  • Cleaning only outside of kitchen appliances

  • Vacuuming and mopping floors

 

Our Premier Cleaning provides the following additional services to the Signature Cleaning:

 

  • High dusting and washing ceiling fans, light fixtures, the interior of windows, blinds, top corners of walls

  • Dusting and washing baseboards, doors, and cabinets in areas specified by you

  • Dusting and wiping down all surfaces and furniture

  • Cleaning inside kitchen cabinets and appliances only upon your request

 

 

Additional Services

 

Interior Visions render the following additional services for additional fees:

 

  • Folding loads of laundry (price may vary depending on the number of loads)

  • Oven cleaning

  • Refrigerator inside cleaning

 

 

Terms of Service

Interior Visions will provide our own cleaning supplies. Only upon your request will we use products outside of our own. These outside products include, but are not limited to:

  • Swiffer Wet Jet

  • Bona floor cleaners

  • Specific wood/furniture polishers

  • Specific bathroom or surface cleaners (homemade, vinegar-baking soda based, etc.)

 

Interior Visions will be sure to use each product for their intended use but will not be held liable for any outside products you request. A signed waiver may be necessary for any homemade or harsh chemicals.

We provide a wide range of cleaning services, but there are services we do not provide. These services include but are not limited to:

  • Cleaning up animal feces/vomit

  • Decluttering spaces with large amounts of clutter

  • Washing carpets

  • Cleaning with harsh chemicals (I.e. concentrated bleach)

  • Washing dishes

  • Washing/ drying clothes

  • Cleaning the exterior of windows

  • Cleaning patios and decks that are not closed (or screened) in

 

 

First-Time Consultations

 

There are two ways to do your first-time consultation:

 

1.In-Person Consultation: This consultation consists of doing a thorough, physical walkthrough of the home with you. During the visit, we are not only seeing which rooms will be cleaned but also the conditions of the spaces we are cleaning. After the walk-through, we give you the final cost of the service.

2.Phone Consultation: This is a quicker, more convenient option for a consultation. Through a conversation over the phone, you can give a detailed description of the house and every room that will be serviced. Since there is no physical walk-through of the space, however, you may only receive an estimated cost of the service. The final cost of the job will be started once we are able to see the home in person, and the price may stay the same or may vary depending on the condition of the space.

 

 

Setting Up an Appointment

 

After a list of tasks and pricing has been established, we then discuss the date and time of the cleaning appointment. If anything should change, we ask that you notify us before the agreed appointment date.

 

 

Communication

 

The Interior Visions team always strives for excellence not only in our quality of work but also in how we connect with you, our client. We believe that a successful business relationship with you is through communication. Thus, there are communication guidelines that we follow to ensure that both you and our team have successful appointments every time.

 

To avoid overwhelming you with several texts or emails, you will only receive one reminder via call or text message about your cleaning service 24-48 hours before the appointment, and you will be notified when the team member is on their way to the residence the day of the

appointment. To avoid any misunderstanding or confusion, we ask that you please respond in a timely manner to the reminders (at least within a few hours of receiving the 1st reminder). Failure to respond to the reminders or notifications will result in an automatic cancellation of the appointment, and a cancellation fee of $50 will be charged.

We ask that you please give at least a 24-hour notice (via call, email, or text) if you need to reschedule for any reason to avoid the cancellation fee.

 

 

Payments

 

Interior Visions's primary form of payment is via invoice; from there you can pay and even save your card on file if you are a reccuring client. If you are not comfortable having your information online, payments via checks and Zelle are also acceptable. Check payments may be written out to Interior Visions: Home & Design LLC or Mia Harris.

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